A user of the Internet is presented with inherent privacy risks. For this reason, ‘Al Zahra Foundation UK’ believes that you, the Site user, be informed how we collect and use the information provided or collected at its website (“Site”). Wherever possible, Al Zahra Foundation UK tries to provide the user with opportunities to review and change any personal information that is collected.

This Privacy Policy governs the manner in which Al Zahra Foundation UK collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.azf.org.uk website (“Site”). This privacy policy applies to the Site and all services offered by Al Zahra Foundation UK.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, request for a quote, request for a call back, request for an online chat, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, company name,  mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Al Zahra Foundation UK may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We collect information about you during the checkout process on our store. While you visit our site, we’ll track: 

     

    • Pages you’ve viewed: we’ll use this to, for example, show you pages you’ve recently viewed
    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and address
    • Address: we’ll ask you to enter this so we can, for instance, keep a record of the address before you make a donation
    • We’ll also use cookies to keep track of cart contents while you’re browsing our site.
    • When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:
      • Send you information about your account and order
      • Respond to your requests, including refunds and complaints
      • Process payments and prevent fraud
      • Set up your account for our store
      • Comply with any legal obligations we have, such as calculating taxes
      • Improve our store offerings
      • Send you marketing messages, if you choose to receive them
      • If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future donations. We generally store information about you for as long as we need the information for the purposes for which we collect and use it
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their quotation/order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate certain activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Visitor comments may be checked through an automated spam detection service.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Managers can access:

  • Information like what was donated, when it was donated and where it should be spent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help manage donations, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Changes to this privacy policy

Al Zahra Foundation UK  has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@azf.org.uk